Consumer courts are judicial mechanisms for assisting the consumers when they are not satisfied with the dealings of the producers and distributors. They settle consumer disputes by various means including ensuring compensation for the consumers. They play an important role in ensuring justice to the consumers. They are able to create confidence in them and bring about a qualitative change in their lives.
For the redressal of consumer :
grievances, a three-tier system of courts at the district level, state level and national level has been set up. They are referred to as the ‘District Forum’, ‘State Commission’ and the ‘National Commission’. While the National Commission is set up by the central government, the state commissions and the district forums are set up by the state governments.
The courts give verdict for :
- Replacing the products.
- Direction to rectify defects in services.
- Repayment of cash paid or excess amount appropriated.
- Monetary compensation for the loss.
