|
BPO |
KPO |
| 1. Meaning |
BPO implies the outsourcing of non-primary peripheral activities of the organisation to an external organisation to decrease cost and increase efficiency of parent organisation. |
KPO is a form of outsourcing in which knowledge related and information related work are outsourced to third party service providers to help in value addition and to get cost benefits. |
| 2. Degree of complexity |
BPO is comparatively less complex. |
KPO is relatively more complex. |
| 3. Requirement |
BPO requires process expertise. |
KPO requires knowledge expertise. |
| 4. Talent required in employees |
BPO requires personnel having good communication skills. |
KPO requires professional qualified personnel. |
| 5. Focus on |
BPO focus on low level process. |
KPO focus on high level process. |
