Supervision can be defined as overseeing people at work and giving instructions to ensure optimum utilisation of resources.
Roles performed by a supervisor are explained below:
(i) Supervisor maintains day-to-day contact and maintains friendly relations with workers. A good supervisor
acts as a guide, friend and philosopher to the workers.
(ii) Supervisor acts as a link between workers and management. He conveys management ideas to the
workers on one hand and workers problems to the management on the other. This role played by supervisor
helps to avoid misunderstandings and conflicts between management and workers/employees.
(iii) Supervisor plays a key role in maintaining group unity among workers placed under his control. He sorts
out internal differences and maintains harmony among workers.
(iv) Supervisor ensures the performance of work according to the targets set. He takes responsibility for task
achievement and motivates his workers effectively.
(v) Supervisor provides good on-the-job training to the workers and employees. A skilled and knowledgeable
supervisor can build an efficient team of workers.
(vi) Supervisory leadership plays a key role in influencing the workers in the organisation. A supervisor with
good leadership qualities can build up high morale among workers.
(vii) A good supervisor analyses the work performed and gives feedback to the workers. He suggests ways
and means of developing work skills.
