Question

Direction: It consists of two statements, one labelled as ‘Statement (I)’ and the others as ‘Statement (II)’. You are to examine these two statements carefully and select the answer using the codes given below:

Statement (I): Quality is essential for survival and growth of an organisation in the procont era of tough competition.

Statement (II): The concept of quality is confined only to construction and manufacturing organisations. 

1.

Both Statement (I) and Statement (II) individually true and Statement (II) is the correct explanation of Statement (I)

2.

Both statement (I) and Statement (II) are individually true, but Statement (II) is not the correct explanation of Statement (I)

3.

Statement (I) is true, but Statement (II) is false

4.

Statement (I) is false, but Statement (II) is true

Answer 1

Correct Answer - Option 3 :

Statement (I) is true, but Statement (II) is false

Quality is defined as the degree of fitness to be used by the customer and conformance to specification.

It is essential because of the tough competition due to globalization and information technology that has made a plethora of choices available to the customers. The companies have to complete with both domestic as well as foreign companies.

The concept of quality is not confined to the construction and manufacturing sector only but it extends to all other sectors including service sector.

Hence statement I is correct and statement II is incorrect.