Question

Which of the following steps come under 14-step plan for quality improvement?

1. Ad hoc committee for the zero defects program

2. Cost of quality evaluation

3. Quantity measurements

4. Supervisor training

1. 1, 2 and 3
2. 1, 2 and 4
3. 1, 3 and 4
4. 2, 3 and 4

Answer 1

Correct Answer - Option 2 : 1, 2 and 4

The systematic approach to reduce the rework and wastage across the processes involved in the development of a product that increases efficiency and reduces the losses incurred is called Quality improvement.

14 steps to quality improvement for long term process improvement are:

(1) Management Commitment

(2) Quality Improvement Plan

(3) Quality Measurement

(4) Cost of quality evaluation

(5) Quality awareness

(6) Corrective action

(7) Establish an Ad Hoc committee for the zero defects program

(8) Supervisor training

(9) Zero defects day

(10) Goal setting

(11) Error cause removal

(12) Recognition

(13) Quality councils

(14) Do it over again