Correct Answer - Option 3 : Active listening
The correct answer is Active listening.
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Communication barrier in a workplace:
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Physical barriers:
- Physical barriers are even more evident within organizations with blue-collar employees without designated working space.
- Such a barrier can go a long way in causing damage to an organization that doesn’t know how to leverage technology to eliminate communication challenges.
- Examples: Social/Physical Distancing, Noise etc.
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Lack of trust:
- When there is no trust, there is no effective communication. In other words, when employees don’t trust their employers, leaders, or managers, communication suffers.
- This is the reason why one of the main goals for organizations across the world has become to build trust in the workplace. Yet, many employers still have a long way to go to become more trustworthy.
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Prejudice is the main reason behind the Lack of Trust.
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Wrong communications channels: (Improper Medium)
- There are many different communication channels people use nowadays. The same is true for companies, especially large enterprises.
- Such complexity in the communication ecosystem makes it hard for employers to make sure that they use the right channels to inform their people and deliver relevant information in a timely manner.
- As the result, the average employee spends around 20% of their time searching for internal information.
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Listening:
- Communication should always be a two-way street.
- Moreover, listening is often much more important than speaking. Yet, many companies still don’t understand the importance of encouraging employees’ share of voice and the value of their feedback. Hence, active Listening is necessary for good Communication.
- Those who drive and nurture the culture of open workplace communication enjoy a happier, healthier, and more engaged workforce.
