Correct Answer - Option 1 : Total Quality Management
Explanation:
Edward Deming:
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The Deming Philosophy, known as Dr. Deming's theory of management and later his System of Profound Knowledge, represents a holistic approach to leadership and management.
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The philosophy brings together an understanding of variation, the theory of knowledge, psychology, and appreciation for a system.
Edwards Deming defined quality:
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Good quality means a predictable degree of uniformity and dependability with a quality standard suited to the customer.
- The underlying philosophy of all definitions is the same, consistency of conformance and performance, and keeping the customer in mind.
W. Edwards 14 points for quality management:
- Create constancy of purpose for improving products and services.
- Adopt the new philosophy.
- Cease dependence on inspection to achieve quality.
- End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.
- Improve constantly and forever every process for planning, production, and service.
- Institute training on the job.
- Adopt and institute leadership.
- Drive out fear.
- Break down barriers between staff areas.
- Eliminate slogans, exhortations, and targets for the workforce.
- Eliminate numerical quotas for the workforce and numerical goals for management.
- Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
- Institute a vigorous program of education and self-improvement for everyone.
- Put everybody in the company to work accomplishing the transformation.
Therefore, the following are proposed by Edward Deming for quality assurance:
- Adopt a new philosophy
- Cease dependence on inspection
- Institute training on the job
- Drive out fear