Question

The modern concept of customer service has its roots in the _______ of the 1800's.
1. agriculture economy
2. economy of the Monarch
3. craftsman economy
4. British economy

Answer 1

Correct Answer - Option 3 : craftsman economy

The modern concept of customer service has its roots in the craftsman economy of the 1800s.

• Customer service is one of the important parts of the modern marketing concept. This concept finds its roots in the craftsman economy.
• The craftsman economy is defined as the "valuation of skills and capabilities". This economy holds the view that management of an organization should not only manage the physical assets but it should also value the mental capabilities of the workers.
• A lot of effort is put into the kind of relationship the managers create with all the shareholders especially the customers. It is this concept which holds the actual roots of the modern marketing concept. This concept was developed in the 1800's, which believes on the building of an economy through providing utility and craft.
• Today, we find that customer service and relationship building have a very deep-rooted presence in modern marketing.