As per the provisions of the Consumer Protection Act, 1986, a consumer is a person who has made payment or has agreed for any offered mode of payment in lieu of purchase of any commodity or service. The person who pays the value of product, either in the form of installments or by hire- purchase system- or either hires a service or receives a service called a consumer. Such persons are covered under the Act as ‘consumers’ and receive protection provided by the Act.
