Your consumer rights:
You have the right to corn plain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you’ve been misled by an advert.
Know your rights:
The Consumer Guarantees Act and the Fair Trading Act are consumer laws that help ensure:
you get the goods or services you pay for what you get is of acceptable quality.
Information on consumer Laws:
It’s an offence to mislead a consumer about their contractuaL or legaL rights when they buy something. Information on business obLigations.
Bad service and faulty goods:
If the service or product does not meet your expectations, you can:
ask for the job to be redone. cancel the service. payless money than was agreed not payara.
Information on your consumer rights when buying products and services
Buying online:
Know your rights when you’re shopping online – and what to do if anything goes wrong.
Information on your rights when buying online Information on deLivery issues.
How to complain:
Find out the best way to complain to increase your chances of your problem being solved.
If you’re still not happy:
The Disputes Tribunal can take claims of up to $30,000 on faulty goods if the seller has refused to fix, refund or replace them.
Disputes Tribunal:
Complain if you think you were misled by advertising for something you’ve bought or services you’ve received.
Making a complaint to the Commerce Commission.
