The following performance criteria must be followed for processing applications from retail customers for credit facilities:
1. Identify the customer’s needs and provide credit facilities.
2. Clearly explain about features and conditions of credit facilities to the customer.
3. The customer should submit the application, and the requisition must be approved by the retailer.
4. Promptly refer to difficulties in processing applications.
5. Once approved, the requisitions go to the Sales Manager for authorisation procedures.
