Question

What troubleshooting step will you take when the printer is not responding?

Answer 1

Printer is Not Responding (Not Printing) 

The printer could not be responding due to a number of reasons. 

Check for each of the following causes, taking necessary action as required: 

The Printer is Not Connected Properly or Not Switched On: Ensure that the printer cables are connected properly. If the printer is not switched on, switch it on. 

The Printer is Out Of Paper: If the printer does not have paper, put paper in the paper tray and try printing again. 

The Printer Paper Jam (Paper is caught in the Printer): Open the printer and remove the paper caught in the printer. Close the printer and try printing again. 

The Ink Cartridge of Printer is Empty: Most printers give a warning message when the ink levels are low (insufficient for printing). Change the ink cartridge and try again. 

Incorrect Printer Driver: The printer driver may be incorrect. You would need to install a new printer driver. The latest driver can be downloaded from the manufacturer’s website. Some printers, when connected to the internet, give a message when driver updates are available. 

Answer 2

Make sure it is plugged in .

Answer 3

Make sure it is plugged in  .

Answer 4

When a printer is not responding, here are some troubleshooting steps that you can take:

1. Check Connections: Ensure all cables are securely connected and the printer is  turned on.

2. Restart Devices: Power cycle the printer and your computer.

3. Set as Default: Make sure the printer is set as the default printer in your system settings.

4. Run Troubleshooter: Use the built-in printer troubleshooter on your computer

5. Update Drivers: Ensure your printer drivers are up to date.

6. Clear Print Queue: Clear any stuck print jobs in the print queue.

7. Check for Errors: Look for any error messages on the printer and refer to the     user manual for solutions.

These steps should help get your printer back up and running.