When information and orders are exchanged between different levels of working employees and communication does not determine any order of flow, it is called diagonal communication.
Advantages of diagonal communication:
- It increases the morale of the employees.
- There is a quick stream of messages in it.
- It enhances coordination at all levels in the organisation.
- This type of communication is used in complex organisations.
- The efficiency of the department increases by this.
Demerits of diagonal communication:
- It has a bad effect on formal relations.
- Difficulty in determining liability persists.
- The internal disorder can occur in the organisation.
