Question

Which one of the following behaviour is the most appropriate for diffusing verbal abuse of co-workers?
1. Become defensive
2. Get into debate
3. Refuse to accept harmful language
4. Keep aggressive body language

Answer 1

Correct Answer - Option 3 : Refuse to accept harmful language

The correct answer is Refuse to accept harmful language.

• When you share a workspace with other people, you have to hold some dignity and not get into verbal spat with anyone.
• When there is a squabble with your friends outside your office, you may choose to handle the situation however you want (avoid violence).
• However, when your co-worker is hurling verbal abuse at you, you need to refuse to accept the harmful language.
• If you start becoming defensive, the other person will be encouraged to keep abusing you.
• If you get into a debate, the situation might get worse.
• If you keep your body language aggressive, the verbal spat may become physical violence.
• You need to refuse to accept harmful language and do not engage with verbal abuse too.