AWS offers several support plans tailored to different needs and budgets:
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Basic Support: This plan is free for all AWS customers. It provides access to AWS documentation, whitepapers, and support forums. You can also submit billing and account support cases, but with no guaranteed response times.
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Developer Support: This plan is suitable for developers testing applications on AWS. It includes all Basic Support features, plus email support during business hours (24/7 support for system impaired situations) and a guaranteed response time within 12 hours.
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Business Support: This plan targets small and medium-sized businesses running production workloads on AWS. It includes all features of Developer Support, with the addition of 24/7 phone, email, and chat support. Response times are faster, with initial response within 1 hour for urgent cases.
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Enterprise Support: This plan is designed for large enterprises and mission-critical workloads. It includes all features of Business Support, along with a designated Technical Account Manager (TAM) who provides proactive guidance and assistance. There are also options for a dedicated support team and faster response times.
Each plan offers different levels of technical support, response times, and additional features like infrastructure event management and AWS Trusted Advisor checks. It's essential to choose a plan that aligns with your organization's needs and priorities. For the most current information and any updates or changes to the plans, I recommend visiting the AWS website or contacting AWS support directly.
