AWS offers four main support plans:
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Basic Support: This is the free tier available to all AWS customers. It includes access to AWS documentation, whitepapers, and support forums. You can also submit billing and account support cases, but with no guaranteed response times.
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Developer Support: This plan is suitable for developers who are testing AWS applications. It includes all the features of Basic Support, plus email support during business hours (with 24/7 support for system impaired situations) and a guaranteed response time within 12 hours.
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Business Support: This plan is designed for small and medium-sized businesses running production workloads on AWS. It includes all the features of Developer Support, with the addition of 24/7 phone, email, and chat support. Response times are faster, with an initial response within 1 hour for urgent cases.
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Enterprise Support: This plan is tailored for large enterprises and mission-critical workloads. It includes all the features of Business Support, along with a dedicated Technical Account Manager (TAM) who provides proactive guidance and assistance. There are also options for a dedicated support team and faster response times.
Each support plan offers different levels of technical support, response times, and additional features. It's essential to choose a plan that aligns with your organization's needs and priorities. For the most up-to-date information on the features and pricing of each plan, I recommend visiting the AWS website or contacting AWS support directly.
