The AWS Business Support Plan is tailored for small and medium-sized businesses running production workloads on AWS. It offers a range of features and benefits to help businesses maintain the stability and performance of their AWS environments. Here are the key features of the AWS Business Support Plan:
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24/7 Technical Support: Business Support provides access to AWS Support engineers 24 hours a day, 7 days a week, via email, chat, and phone. This ensures that businesses can get timely assistance and guidance whenever they encounter issues or have questions about AWS services.
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Fast Response Times: AWS commits to providing an initial response to Business Support cases within 1 hour for urgent cases. This ensures that critical issues affecting business operations are addressed promptly by AWS Support engineers.
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Access to Trusted Advisor: Business Support subscribers gain access to AWS Trusted Advisor, a tool that provides real-time guidance to help optimize AWS environments for performance, security, reliability, and cost-efficiency. Trusted Advisor offers recommendations based on best practices and AWS architecture guidelines.
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Infrastructure Event Management: Business Support includes infrastructure event management, which provides proactive monitoring and notifications for AWS infrastructure events that may affect your environment. This helps businesses stay informed about potential issues and take proactive measures to mitigate them.
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Support API Access: Business Support subscribers have access to the AWS Support API, which allows businesses to integrate AWS Support features into their existing workflows and systems. This can help streamline support ticket creation, management, and tracking.
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AWS Personal Health Dashboard: Business Support includes access to the AWS Personal Health Dashboard, which provides personalized alerts and insights into the health of your AWS environment. It offers proactive notifications about AWS service issues, scheduled maintenance, and other events that may impact your resources.
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Technical Account Manager (TAM) Available: While not included by default, businesses have the option to add a Technical Account Manager (TAM) to their Business Support plan for an additional fee. A TAM serves as a designated technical point of contact within AWS and provides proactive guidance, assistance with architectural reviews, and help with operational best practices.
Overall, the AWS Business Support Plan offers businesses comprehensive technical support, fast response times, and access to proactive monitoring and optimization tools to help them maintain the stability, performance, and security of their AWS environments.
