Listen- Listen to what the customer has to say. Even if we can’t solve the problem, we still need to listen to them.
Body Language-The way a person stand and look at a customer can speak more than words. Maintain eye contact Avoid the urge to roll our eyes, if we are feeling exasperated. Instead, nod and smile, no matter how irritated we feel. This shows we value customers’ opinion.
Freebies- If a customer has problem that could have been prevented, then the best route to take is to apologize and offer them some sort of compensation. Some quick freebies like free round of drinks, free dessert, gift vouchers or a special food discount can be offered to the customer.
