- Communication is an exchange of facts, ideas, opinions, or emotions by two or more persons.
- Effective communication is when a message is conveyed by the sender and received by the receiver exactly the same it was intended.
- Being able to communicate effectively is an essential skill.
The following are the essentials skills for effective communication:
(a) Listening:
- One of the most important aspects of business communication is being a good listener.
- Effective communication requires active listening.
- Active listening involves hearing and understanding a person.
(b) Body language:
- Body language is an important communication tool.
- Body language should convey words.
- Tone, hand gestures, and ensuring eye contact are involved in body language.
(c) Clear and concise:
- The message should be conveyed by using as few words as possible, whether in person or through telephone, or e-mail.
- The message should be clear concise and direct.
- Excessive words should be avoided.
- Thought should be given to the message before being conveyed in order to avoid confusion.
(d) Confident:
- For effective communication, confidence is needed.
- Making eye contact but having a friendly tone always shows confidence.
