Question

Anurag has joined as a supervisor in a hospital. He realises that the support staff workers are not working up to their full potential. Due to a constant conflict with the management on wages, they have developed an indifferent attitude towards it. The workers have become lazy and tend to avoid work. Moreover, there are a few internal differences amongst the workers. In order to motivate them he starts giving them praise and encouragement as a result of which the workers slowly start showing improvements in their work performance. In the above context: Define the term supervision. What are the challenges that Anurag is facing as a supervisor? Outline the role he needs to play in overcoming them.

Answer 1

(a) The term supervision consists of two words i.e. 'super' which means over and above and 'vision' which means the art of seeing objects. Supervision is the process of overseeing the work of a subordinate by his superior.
(b) Anurag's role as a supervisor is very critical because:

(i) As a link between workers and management, he has to work towards resolving the conflicts between management and workers. He should convey the management's ideas to the workers on one hand and workers' problems to the management on the other.

(ii) He should strive to maintain harmony among the workers by helping to clear out the internal difference among them.

(iii) He has to ensure that the performance of work in the hospital is according to the targets set. He has to assume the responsibility for task achievement and motivates his workers effectively.

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